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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We've worked for years on the MuteClip and Brass Plank, and we feel strongly that it can help almost any trumpet player. 

To be eligible for a return, your item must be in the same condition that you received it, unused and undamaged, and in its original packaging. You’ll also need to provide the original receipt (which is usually an email). 

To start a return, you can contact us at trumpet95@hotmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and WHERE to send your package. Items sent back to us without first requesting a return will not be accepted.

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You can always contact us for any return question at  trumpet95@hotmail.com

 

Damages and Item Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 14-Day Cooling Off Period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If your refund is not approved, we will ship your item(s) back to you, unless you are outside the Continental US. If you are outside the Continental US, we will first need to bill you for return shipping charges.

If more than 15 business days have passed since we’ve approved your return, please contact us at trumpet95@hotmail.com

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No Refunds on downloaded Media